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Customer Complaint Monitoring System
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Special Service Features For Customers :-
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Our office equipped with latest software of spares inventory, which automatically reflects quantity of spares and give us information that some of spares needs to order to our production dept or vendors. which is help us given prompt and quality service to customers.
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We have teller made an annual maintanance contract system for customer at reasonable rates.
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Every week our CMD personally evaluate and check the complaints reports, spares reports
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Our 70 % customers are in under an annual maintanance contract system.
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Philosophy of service department is each and every equipment supplied by NEWTURN should be under working condition.
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Operations of Service Department
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Newturn has an exclusive Service Division for providing prompt and efficient services to its Customers operating from its H.O. All service related issues, installation & Commissioning, Calibration, AMC etc are being carried out by the Service Division.
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All the complaints received from customers directly to service depts. or service helpline numbers [area wise] are registered in a complaint register.
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Complaint register mention the complaint in detail viz. name of the customers, nature of complaint, time of receiving the complaint, area etc.
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Service Head will allocate the job to service engineers who is handling the respective area or to the resident engineers.
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If the complaint is from long distance, it would be diverted to the nearest office or distributors who are equipped with qualified engineers and spares.
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All brake down complaints from major cities are within 24 hours of receiving the complaints.
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Complaints from remote areas are attended within 36-72 hours.
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All service engineers are provided to carry fast moving spares along with them during the attending Complaint to avoid the delay; if any spares not available with engineers are delivered through the fastest couriers to customers location.
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Customer help line at office working from 9.30 am To 8.00 pm. All service in-charges and chief operating officer are available for the customers on their individual mobile numbers.
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Our service team help and guide for pre-installation site details to the customers; after installation and commissioning necessary training is provided to the equipment’s operator at customer site. |
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We follow the system of regular analysis of field problems with R & D dept and production dept.
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